Quality Management Policy

Statement

We are committed to delivering consistent, high-quality services across all projects.

Our Approach

We will:

• Follow structured project management processes aligned with industry best practice

• Clearly define scope, deliverables, and outcomes at project outset

• Maintain accurate and up-to-date documentation

• Review performance at key project stages

Continuous Improvement

• Lessons learned are captured at project completion

• Feedback is used to improve future delivery

Risk Management Policy

Statement

Effective risk management is central to our project delivery approach.

Our Approach

We will:

• Identify risks at the earliest stage of each project

• Assess likelihood and impact

• Implement mitigation and contingency measures

• Monitor risks throughout the project lifecycle

Risk Control

• Maintain a live risk register

• Escalate significant risks to clients promptly

• Integrate risk management into all planning and reporting

Fire Safety & Fire Door Inspection Policy

Statement

We support clients in maintaining fire safety compliance, with a focus on fire door inspections and reporting.

Scope of Service

• Visual inspections of fire doors and associated components

• Identification of defects and non-compliance issues

• Clear reporting with recommended actions

Standards

Inspections are carried out with reference to:

• Relevant British Standards (e.g. BS 8214 guidance)

• Manufacturer specifications

• Current fire safety regulations

Limitations

• Inspections are non-intrusive unless otherwise agreed

• Reports are advisory in nature unless explicitly stated

• Certification is not provided unless separately agreed

Data Protection & GDPR Policy

Statement

We are committed to protecting personal and sensitive data in accordance with UK GDPR.

Data Handling

We will:

• Only collect data necessary for business operations

• Store data securely and restrict access

• Use data only for its intended purpose

Confidentiality

• Client information is treated as confidential

• Data will not be shared with third parties without consent unless required by law

Retention

• Data is retained only as long as necessary

• Secure disposal methods are used when data is no longer required

Equality & Diversity Policy

Statement

We are committed to promoting equality, diversity, and inclusion in all aspects of our work.

Our Commitment

We will:

• Treat all individuals fairly and with respect

• Provide equal opportunities regardless of background

• Work with clients and partners who share these values

Work Environment

We aim to maintain a professional environment free from discrimination, harassment, or bias.

Complaints Procedure

Statement

We are committed to delivering a high-quality service and addressing any concerns promptly.

Process

1. Complaints should be submitted in writing

2. We will acknowledge within 3 working days

3. A full response will be provided within 10 working days

Resolution

• We will investigate all complaints fairly

• Where necessary, corrective actions will be implemented

• Lessons learned will be recorded to prevent recurrence

Environmental & Sustainability Policy

Statement

We aim to minimise environmental impact and promote sustainable practices.

Our Approach

We will:

• Consider environmental impacts in all project stages

• Support sustainable design and construction methods

• Comply with environmental legislation and guidance

Ecology

• Integrate ecological considerations early in projects

• Work with specialists to ensure compliance and protection of habitats

Subcontractor & Consultant Management Policy

Statement

We ensure all subcontractors and consultants meet required standards.

Selection

• Competence and experience are assessed

• Relevant certifications and insurances are verified

Management

• Clear scope and expectations are defined

• Performance is monitored throughout the project

Compliance

• All parties must adhere to health & safety and quality standards

Project Governance & Control Policy

Statement

We operate structured project governance to ensure clarity, accountability, and successful delivery.

Framework

Projects are managed with defined:

• Scope

• Deliverables

• Roles and responsibilities

• Reporting structures

Control Measures

• Regular progress reporting

• Risk and issue tracking

• Stakeholder engagement

Outcome

This ensures transparency, control, and alignment with client objectives at all stages.

Change Control Policy

Statement

All changes to scope, cost, or programme are formally managed.

Process

• Changes are documented and assessed

• Impacts on cost, time, and risk are evaluated

• Client approval is obtained before implementation

Control

This prevents scope creep and ensures project clarity.

Business Continuity Policy

Statement

We aim to ensure continuity of service in the event of disruption.

Approach

• Maintain secure backups of project data

• Ensure access to key documentation remotely

• Identify alternative resources where required

Objective

Minimise disruption and maintain service delivery.

Training & Competency Policy

Statement

We ensure all personnel are competent to perform their roles.

Our Approach

• Maintain up-to-date knowledge of regulations and standards

• Engage appropriately qualified professionals

• Undertake continuous professional development where required

Our Location

MAC Project Delivery operates through a flexible working model. Rather than maintaining a fixed office, our team works remotely and directly on project sites where required. This approach allows us to stay closely connected to the work being delivered while keeping operational costs low. The result is a more efficient service for our clients, enabling us to focus resources on project delivery rather than overheads.

Address

CF37 4TH

Hours

7 days a week